{"id":13,"date":"2025-12-01T12:40:16","date_gmt":"2025-12-01T11:40:16","guid":{"rendered":"https:\/\/edanthu.lpmiaw.univ-lr.fr\/bonnet\/?page_id=13"},"modified":"2025-12-12T10:42:03","modified_gmt":"2025-12-12T09:42:03","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/edanthu.lpmiaw.univ-lr.fr\/bonnet\/remboursements_retours\/","title":{"rendered":"Politique de remboursements et de retours"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><b>Nous souhaitons que vous soyez pleinement satisfait(e) de votre achat. Si ce n\u2019est pas le cas, vous trouverez ci-dessous toutes les informations concernant nos conditions de retour et de remboursement.<\/b><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">D\u00e9lai de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vous disposez de&nbsp;<strong>30 jours<\/strong>&nbsp;\u00e0 compter de la r\u00e9ception de votre commande pour demander un retour.<br>Pass\u00e9 ce d\u00e9lai, nous ne pourrons malheureusement pas accepter votre demande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour \u00eatre \u00e9ligible \u00e0 un retour, l\u2019article doit :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u00catre&nbsp;<strong>non port\u00e9<\/strong>,&nbsp;<strong>non utilis\u00e9<\/strong>&nbsp;et&nbsp;<strong>en parfait \u00e9tat<\/strong><\/li>\n\n\n\n<li>\u00catre retourn\u00e9&nbsp;<strong>dans son emballage d\u2019origine<\/strong><\/li>\n\n\n\n<li>Conserver toutes les \u00e9tiquettes et accessoires fournis<\/li>\n\n\n\n<li>Ne pas pr\u00e9senter de traces d\u2019essayage, maquillage, parfum ou d\u00e9t\u00e9rioration<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Pour finaliser votre retour, nous avons besoin d&rsquo;un re\u00e7u ou d&rsquo;une preuve d&rsquo;achat.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Proc\u00e9dure de retour<\/strong> <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour initier un retour, contactez-nous \u00e0 : corv.service-client@gmail.com en indiquant :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Votre num\u00e9ro de commande<\/li>\n\n\n\n<li>Les articles concern\u00e9s<\/li>\n\n\n\n<li>Le motif du retour<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous vous fournirons ensuite l\u2019adresse de retour et les instructions \u00e0 suivre.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frais de retour <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sauf erreur de notre part (article d\u00e9fectueux, mauvaise r\u00e9f\u00e9rence envoy\u00e9e),<br><strong>les frais de retour sont \u00e0 la charge du client<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Pour plus de s\u00e9curit\u00e9, nous recommandons un envoi suivi ou assur\u00e9.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Remboursements<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Une fois votre retour re\u00e7u et inspect\u00e9, nous vous informerons de son approbation ou de son refus.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si le retour est approuv\u00e9 :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 sur le&nbsp;<strong>m\u00eame mode de paiement que celui utilis\u00e9 lors de l\u2019achat<\/strong><\/li>\n\n\n\n<li>Le d\u00e9lai de traitement est en g\u00e9n\u00e9ral de&nbsp;<strong>5 \u00e0 10 jours ouvr\u00e9s<\/strong><\/li>\n\n\n\n<li>Les frais d\u2019exp\u00e9dition initiaux ne sont pas remboursables (sauf erreur de notre part)<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Echanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous souhaitez \u00e9changer un article pour une autre taille, couleur ou mod\u00e8le, contactez-nous.<br>Selon la disponibilit\u00e9, nous vous indiquerons la marche \u00e0 suivre.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Articles d\u00e9fectueux ou erreur de commande<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si vous recevez un article endommag\u00e9 ou une mauvaise r\u00e9f\u00e9rence :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contactez-nous dans les&nbsp;<strong>48h<\/strong>&nbsp;suivant la r\u00e9ception<\/li>\n\n\n\n<li>Joignez des photos du produit concern\u00e9<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Nous organiserons un remplacement ou un remboursement&nbsp;<strong>sans frais<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Exceptions \/ Produits non retournables<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ne peuvent pas \u00eatre retourn\u00e9s :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Articles&nbsp;<strong>personnalis\u00e9s<\/strong>,&nbsp;<strong>grav\u00e9s<\/strong>&nbsp;ou r\u00e9alis\u00e9s sur mesure<\/li>\n\n\n\n<li>Cartes cadeaux<\/li>\n\n\n\n<li>Articles sold\u00e9s&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Adresse de retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">L\u2019adresse exacte sera communiqu\u00e9e lors de la demande de retour.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Besoin d&rsquo;aide ?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pour toute question au sujet des retours et des remboursements :<br>\ud83d\udce7&nbsp;<strong>eloise.danthu@etudiant.univ-lr.fr<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Nous souhaitons que vous soyez pleinement satisfait(e) de votre achat. Si ce n\u2019est pas le cas, vous trouverez ci-dessous toutes les informations concernant nos conditions de retour et de remboursement. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politique de remboursements et de retours - COVR<\/title>\n<meta name=\"description\" content=\"Consultez la politique de retours et remboursements de COVR. 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